Shipping policy
At CRYSNOVA, most products are offered on a pre-order basis to ensure access to carefully curated selections and limited-availability items.
Processing Time
All orders require approximately 2–3 weeks for processing and fulfillment before shipment.
This timeframe includes:
- Order confirmation
- Supplier processing
- Quality inspection
- Packaging preparation
Shipping Time
Once your order has been dispatched, delivery times may vary depending on your location and local courier services.
Estimated delivery times:
- Canada: 2–7 business days after shipment
- United States: 3–10 business days after shipment
Total Estimated Delivery Time
Please allow approximately 2–4 weeks from the date of purchase to receive your order.
While we strive to meet these timelines, occasional delays may occur due to customs clearance, carrier delays, weather conditions, or high seasonal demand.
Additional Shipping Information
In-stock items are typically shipped within 48 hours.
Pre-order items require approximately 2–3 weeks for processing and fulfillment before shipment.
Please note that shipping timelines may occasionally be affected by supplier delays, customs processing, weather conditions, or periods of high demand.
We appreciate your patience and understanding while we prepare your order.
Order Tracking
Tracking information will be provided via email once your order has been shipped.